Refund Policy

1. Our Commitment to Your Satisfaction

At Linguadrop, we believe in the quality of our language learning service. We want you to feel confident in your decision to learn with us, which is why we offer both a free trial and a money-back guarantee.

• 30-Day Free Trial: Try the plan you choose free for 30 days before you are charged
• 30-Day Money-Back Guarantee: Full refund within 30 days if you're not satisfied
• Cancel Anytime: No long-term contracts or cancellation fees

2. Free Trial Policy

2.1 Trial Period

New subscribers get a 30-day free trial of the plan they choose at checkout. Trials started before November 6, 2026 keep the 7-day length they were sold with. During this period:

• You add a payment method at checkout to start the trial
• You will not be charged during the trial period
• You can cancel at any time before the trial ends without any charges
• You get full access to the features of the plan you chose

2.2 After the Trial

If you do not cancel before your trial ends:

• Your subscription starts automatically and the payment method you added at checkout is charged
• You'll be charged the price of the plan you selected — $5/month for Starter, $9/month for Pro, $15/month for Ultimate, or $40, $72 or $120 per year if you chose annual billing
• Your 30-day money-back guarantee starts from your first payment

3. 30-Day Money-Back Guarantee

3.1 Eligibility

You are eligible for a full refund if:

• You request a refund within 30 days of your first payment
• This is your first subscription to a Linguadrop paid plan
• You have not previously received a refund from us

3.2 How to Request a Refund

To request a refund, simply:

• Email us at support@linguadrop.com with the subject "Refund Request"
• Include your account email address
• We'll process your refund within 5-7 business days

3.3 Refund Processing

Once approved:

• Refunds are credited to your original payment method
• Processing typically takes 5-7 business days
• Bank processing times may add 2-5 additional days
• You'll receive email confirmation when your refund is processed

4. Subscription Cancellation

4.1 How to Cancel

You can cancel your subscription at any time:

• Go to Settings and choose Manage Billing to open the secure Stripe billing portal
• Cancel your plan in the Stripe billing portal; it ends at the end of the current billing period
• Or email us at support@linguadrop.com

4.2 What Happens After Cancellation

• You'll retain access to your plan's features until the end of your billing period
• When your subscription ends, your account returns to the free account (3 graded articles, up to 50 saved words, 1 language)
• Your learning progress and vocabulary are preserved
• You can resubscribe at any time

5. Refunds Outside the 30-Day Period

After the 30-day money-back guarantee period:

• We generally do not offer refunds for partial months or unused subscription time
• Cancellations take effect at the end of the current billing period
• Exceptional circumstances may be considered on a case-by-case basis

If you believe you have an exceptional circumstance, please contact us at support@linguadrop.com and we'll do our best to help.

6. Lifetime Plans

For lifetime plan purchases:

• The 30-day money-back guarantee applies from the purchase date
• Full refund available within 30 days of purchase
• After 30 days, lifetime purchases are non-refundable

7. Promotional Offers

For discounted or promotional subscriptions:

• The 30-day money-back guarantee still applies
• Refund amount will be the actual amount paid
• Promotional terms may have additional conditions (specified at time of purchase)

8. Payment Disputes

If you have concerns about a charge:

• Please contact us first at support@linguadrop.com
• We're committed to resolving issues quickly and fairly
• Provide your account email and description of the concern
• Most issues are resolved within 24-48 hours

9. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated revision date. Changes will not affect refund requests already in progress.

10. Contact Us

If you have any questions about our refund policy or need assistance, we're here to help: